These Terms and Conditions ("Terms") govern your use of asthracare.com (the "Website") and the services offered by Asthra Healthcare Services Private Limited ("Asthra", "we", "us", "our") through Asthra Pharmacy, Asthra Lab and Asthra Clinic and their branches. By using the Website or our services you agree to these Terms. If you do not agree, please do not use the Website.
1. About us
Asthra Healthcare Services Private Limited is a company incorporated in India with its registered office at #15 Surabhi Complex, BB Road, Near Karnataka Bank, Prashanth Nagar, Devanahalli, Bengaluru, Karnataka - 562110. We operate Asthra Pharmacy (retail pharmacy), Asthra Lab (sample collection and diagnostic services, with specialised testing by our partner laboratory QXL Diagnostics) and Asthra Clinic (outpatient consultations), and pharmacy branches at Chittoor (Andhra Pradesh) and at Amaha Mental Health Hospital (Bengaluru).
2. Eligibility
You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to place an order or book a service. A parent or legal guardian may place orders and book services on behalf of a minor or a person in their care.
3. Medical information is not medical advice
Content on the Website, including descriptions of medicines, tests, health packages and conditions, is for general information only. It is not a substitute for a consultation, diagnosis or treatment by a registered medical practitioner. Always seek the advice of a qualified doctor about a medical condition, and never disregard or delay professional advice because of something you read on the Website.
In a medical emergency, call 112 or go to the nearest hospital immediately. The Website and our order channels are not intended for emergencies.
4. Prescription medicines
Prescription medicines (including Schedule H, H1 and X drugs under the Drugs and Cosmetics Act, 1940 and the Drugs and Cosmetics Rules, 1945) are dispensed only against a valid prescription from a registered medical practitioner, and only in the quantities it permits.
- You must upload or share a clear copy of a valid prescription with the order. Our registered pharmacist may ask for the original prescription at delivery or at the store.
- Narcotic and psychotropic medicines covered by the Narcotic Drugs and Psychotropic Substances Act, 1985, and Schedule X medicines, are supplied only as permitted by law and may require the original prescription and collection in person.
- Our pharmacist may refuse or reduce an order if a prescription appears invalid, altered, expired or unsuitable, or if the quantity requested is not appropriate. Such decisions are made in the interest of patient safety and are final.
- Substitutes are supplied only with your consent and, where required, your doctor's approval.
5. Orders, prices and payment
- Placing an order through the Website form or WhatsApp is a request to buy. An order is accepted only when we confirm it by phone or message, after checking the prescription, stock and delivery address.
- Prices of medicines are charged at or below the Maximum Retail Price (MRP) printed on the pack, inclusive of applicable taxes. Prices of lab tests and health packages are as shown on the Website or confirmed at booking. Prices and offers may change without notice; the price confirmed at the time of your order applies.
- Offers and discounts (such as branch-specific discounts) apply only as stated, cannot be combined unless stated, and may be withdrawn at any time.
- Payment may be made by cash, UPI, card or other methods we accept at delivery, at the store or at sample collection. We do not collect card details on the Website.
- We may cancel an order if a product is unavailable, the prescription is not valid, the price was displayed in error, or we cannot deliver to the address. Any amount already paid for a cancelled order will be refunded as set out in our Refunds and Cancellations Policy.
6. Delivery
Delivery timelines, areas and charges are set out in our Shipping Policy. Timelines are estimates and may vary because of stock, traffic, weather or other circumstances beyond our control.
7. Asthra Lab services
- Samples may be collected at our centre or at your home (free home sample collection where available). Please follow the preparation instructions given at booking, such as fasting.
- Specialised and super-speciality tests are processed by our partner laboratory, QXL Diagnostics, a NABL-accredited laboratory. Reports are issued under the name of the laboratory that performed the test.
- Reporting times are indicative and may vary for repeat tests, samples that need re-collection, or tests that require additional processing.
- Test results must be interpreted by a qualified doctor in the context of your clinical condition. Results can be affected by factors such as medication, diet and sample quality.
8. Asthra Clinic appointments
Appointments can be booked by phone or in person. Consultation timings may change because of emergencies or doctor availability; we will try to inform you in advance. Consultation fees are payable at the clinic.
9. Your responsibilities
- Provide accurate name, contact, address, age and medical information, and keep your prescriptions and reports safe.
- Use the Website only for lawful purposes. Do not submit false orders, forged or altered prescriptions, or content that is unlawful, harmful or infringes the rights of others.
- Do not attempt to disrupt the Website, gain unauthorised access to it, or copy it by automated means.
10. Intellectual property
The Website, its design, text, illustrations, logos and the "Asthra" name and marks belong to Asthra Healthcare Services Private Limited or its licensors. Product names, brands and trademarks of third parties (including medicine and product brands and QXL Diagnostics) belong to their respective owners and are used only to identify products and services. You may not copy or reuse Website content without our written permission.
11. Third-party services and links
The Website links to third-party services such as WhatsApp, Google Maps, Instagram, Facebook and X. Their use is governed by their own terms and privacy policies, and we are not responsible for their content or practices.
12. Limitation of liability
To the fullest extent permitted by law, Asthra is not liable for any indirect, incidental or consequential loss arising from the use of the Website. Our total liability for any claim relating to a product or service is limited to the amount you paid for that product or service. Nothing in these Terms limits any liability that cannot be limited under applicable law, including under the Consumer Protection Act, 2019.
13. Indemnity
You agree to indemnify Asthra against claims, losses and expenses arising from your breach of these Terms, your misuse of the Website, or information you provide that is false or unlawful, including forged prescriptions.
14. Force majeure
We are not responsible for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, strikes, government action, supply shortages, or failures of power, internet or transport.
15. Changes to these Terms
We may update these Terms from time to time. The updated Terms will be posted on this page with a new "Last updated" date and apply from that date. Continued use of the Website means you accept the updated Terms.
16. Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to your rights under consumer protection law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or our services.
Grievance Officer
In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer with any complaint or concern:
- Grievance Officer, Asthra Healthcare Services Private Limited
- Address: #15 Surabhi Complex, BB Road, Near Karnataka Bank, Prashanth Nagar, Devanahalli, Bengaluru, Karnataka - 562110
- Email: asthracare@gmail.com
- Phone: +91 91080 73247 (Monday to Saturday, 10:00 am – 6:00 pm)
We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days of receipt.
Contact us
- Company: Asthra Healthcare Services Private Limited
- Registered address: #15 Surabhi Complex, BB Road, Near Karnataka Bank, Prashanth Nagar, Devanahalli, Bengaluru, Karnataka - 562110
- Email: asthracare@gmail.com
- Asthra Pharmacy: +91 80882 18917 · Asthra Lab / Asthra Clinic: +91 91080 73247