Asthra Care

Best clinic | Pharmacy | Lab in Devanahalli

Shipping Policy

Asthra Healthcare - Shipping Policy

Welcome to Asthra Healthcare! We are dedicated to ensuring that you receive your medications and health products promptly and securely. Please read our shipping policy to understand how we manage deliveries.

1. Shipping Locations

Asthra Healthcare currently offers shipping services within Devanahalli, Bengaluru, Karnataka. We aim to expand our delivery area in the near future to better serve our customers.

2. Order Processing Time

All orders are processed within 1-2 business days. Orders placed after [insert time, e.g., 3 PM] will be processed the next business day. Please note that we do not process orders on Sundays and public holidays.

3. Shipping Methods and Delivery Times

We offer the following shipping methods:
  • Standard Delivery: Estimated delivery time is 2-4 business days within Devanahalli.
  • Express Delivery: Estimated delivery time is 1-2 business days within Devanahalli.

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or logistical delays.

4. Shipping Fees

Shipping fees are calculated based on the weight of the package and the delivery method chosen. The applicable shipping fees will be displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.
You can use this information to track your order status and estimated delivery date.

6. Delivery Issues

Incorrect Address

Please ensure that you provide the correct shipping address at the time of purchase.

Asthra Healthcare is not responsible for orders shipped to incorrect addresses provided by the customer.

Delivery Attempts

If the delivery attempt is unsuccessful due to the recipient being unavailable, our delivery partner will attempt to contact you to arrange a new delivery time. Additional delivery attempts may incur extra charges.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the delivery provider to resolve the issue and ensure you receive a replacement or refund as appropriate.

7. Prescription Medications

For orders containing prescription medications, please ensure that you have a valid prescription. We require verification of your prescription before processing and shipping your order.

8. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact our customer service team:

Asthra Healthcare

Asthra Healthcare
#15 Surabhi complex BB Road , Near Karnataka bank Prashanth Nagar
Devanahalli, Bengaluru, Karnataka -562110
+91 9108073247
Contact@asthracare.com  

9. Key Points to Remember

  • Orders are processed within 1-2 business days.
  • Standard and Express delivery options are available within Devanahalli.
  • Ensure the correct shipping address is provided at the time of purchase.
  • Contact us immediately for any issues with lost or damaged packages.

Thank you for choosing Asthra Healthcare. We are committed to delivering your health products promptly and efficiently