Refunds and Cancellations Policy
Asthra Healthcare - Refunds and Cancellations Policy
At Asthra Healthcare, we strive to provide exceptional healthcare services and ensure your
satisfaction. We understand that there may be instances where you need to cancel or
request a refund. This policy outlines our guidelines for cancellations and refunds.
1. Appointment Cancellations
Cancellation by Patient
If you need to cancel or reschedule your appointment, please do so at least 24 hours in
advance. This allows us to accommodate other patients and manage our schedule effectively. Cancellations made within 24 hours of the appointment time may be subject to a cancellation fee.
Cancellation by Asthra Healthcare
In rare cases, we may need to cancel or reschedule your appointment due to unforeseen
circumstances, such as provider availability or emergencies. We will notify you as soon as
possible and offer alternative arrangements.
2. Refund Policy
Medical Services
Refunds for medical services, such as consultations, treatments, and lab tests, are not typically provided once the service has been rendered. If you believe there was an issue with the service provided, please contact us to discuss your concerns, and we will work to resolve the matter to your satisfaction.
Medications and Products
Medications and health products purchased from our pharmacy are non-refundable once
dispensed, in compliance with regulatory guidelines. If you receive a damaged or incorrect
product, please notify us immediately, and we will arrange for a replacement or refund as
appropriate.
3. Refund Request Process
To request a refund, please contact our customer service team with the following
information:
- Your full name
- Contact details (phone number and email address)
- Date of service or purchase
- Description of the service or product
- Reason for the refund requestOur team will review your request and respond within [insert time frame, e.g., 5 business days]. If approved, refunds will be processed using the original method of payment.
4. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Asthra Healthcare
#15 Surabhi complex BB Road , Near Karnataka bank Prashanth Nagar
Devanahalli, Bengaluru, Karnataka -562110
+91 9108073247
Contact@asthracare.com
Thank you for trusting Asthra Healthcare with your personal information. We are dedicated to protecting your privacy and providing you with the highest quality healthcare services.
5. Key Points to Remember
- Cancel or reschedule appointments at least 24 hours in advance to avoid cancellation fees
- Refunds for medical services are generally not provided after the service is rendered.
- Medications and health products are non-refundable once dispensed, except in cases of damage or error
- Contact our customer service team with detailed information for any refund requests. At Asthra Healthcare, we are committed to providing quality care and addressing your concerns promptly. Thank you for choosing us for your healthcare needs.
